-The bikes will be reserved 24 hrs, after that time (if the customer doesn’t contact us) if the bike hasn’t been picked up we will cancel the rest of the booking with no refund. That is, if you book the bike for 7 days and you do not pick the bike within the first 24 hrs, Speed Bike Mallorca can give the bike to other customer, and the payment won’t be returned.

– Speed Bike Mallorca has the right to not give the bike to the customer in case she or he:

  • Is under the age of 18 years old with no adult in charge,
  • Has drunk,
  • Is not capable of cycling correctly,
  • Misrespect our work,
  • Is being aggressive,
  • There is evidence that the bikes are not going to be used correctly or are going to be damaged in any way.

– The customer should bring a health insurance plan.

– The bookings are paid in advance through our booking system.

– Speed Bike Mallorca has no responsibility of the mistakes in size or model made in the booking by the customer.

– Promotion codes:

The promotion codes or online discounts are that; ONLINE. They will only be accepted DURING the online booking. Speed Bike Mallorca is not obligated to apply the discount AFTER the booking. We are sorry if you forgot to put the discount code, but we will not accept any promotion code or online discounts AFTER the customer has done the booking.

– Cancellations:

  • Cancellations can be made by email or phone.
  • There is a charge of the 30% of the price plus Administration Fees if you CANCEL your booking.
  • If you cancel you booking within the two days before, or you do not pick up the bike, Speed Bike Mallorca doesn’t have to return the payment.

– Rental period:

  • The booking of a bike during 1 day means during the opening hours of Speed Bike Mallorca, that would be from 9 am until 19 pm.
  • The booking starts at 9 am of the first day the customer chose. Speed Bike Mallorca is not responsible of the hour the customer picks up the bike.
  • The rental period cannot be changed. In example, If the customer booked the bike for 4 days from the 1st of March to the 4th of March, that is the period of the booking although the customer picks up the bike on the 2nd of March, it will be charged from the 1st to the 4th.

– We are not the “Masters of the Weather”, no cancellations will be accepted if it is too cold, too hot, too rainy, too sunny, too windy…